Avis Luxury Vehicles


Philippines

Customer Service Questionnaire

Dear Customer,

Thank you for choosing AVIS as your transport provider.

WE TRY HARDER and so we always look for opportunities to serve you better everyday.

We will appreciate if you would take time to complete this survey.

Your inputs will be valuable in the continued improvement of our service.

Please indicate your level of satisfaction by marking items provided.

	COMPLETELY SATISFIED	FAIRLY SATISFIED	NOT SATISFIED
PUNCTUALITY
Timely arrival of the driver at the desired pick-up point

VEHICLE CONDITION
Comfort and ride during the duration of the trip

VEHICLE GROOMING
Cleanliness of vehicle's exteriors
Cleanliness and smell of vehicle's interior
Cleanliness of vehicle's seat covers & floor mats

STAFF GROOMING
Our staff is clean, presentable and in uniform

STAFF ATTITUDE
How was our staff in terms of service delivery?
How was our staff level of courtesy & initiative to assist you in your needs?

RESERVATION HANDLING
How was your reservation handled by our staff?

OUR DRIVERS
How is the driver's familiarity of your destination?
How is the driver's adherence to safety & traffic regulations?
How our driver's respond to your instructions?

SERVICE DELIVERY
How would you rate our service in general?

If you have other suggestions & comments please fill in the space provided below:

Fields with * are required

NAME :

COMPANY :

TEL #* :

E-MAIL* :

RA / TA # :

Note:	RA	- Rental Agreement
	TA	- Transfer Agreement

DATE :